Shipping policy

Delivery

We will deliver the Products ordered by you to the address, which you provide when you place your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Dispatch times are product dependant, with each product page identifying the average time to dispatch. The average dispatch time is 10-15 working days. All delivery and dispatch timescales quoted on the website do not include weekends and have been included as indicative timescales, actual timescales may differ due to events and conditions outside the control of Merimake Ltd.

Whilst we make every effort to deliver goods as quickly as possible, we cannot guarantee delivery on a specific date. We cannot accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries as ultimately this element of the service is provided not by Merimake Ltd. but our courier partners. Orders can not be cancelled once they have been placed. However, the order can be returned for a full refund once delivered.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

If you do not receive products ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at info@merimake.co.uk of the problem within 30 days of the date on which you ordered the products.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.

We reserve the right to request customer wait up to 40 working days from the date of despatch before replacing an undelivered item. Once again this is because we do not provide the delivery service therefore the responsibility of the order transfers to the courier or supply partner transporting your item.

If you wish to cancel your order, we must be notified within 30 minutes of placing the order. However, you have the legal right to return your order within 30 days of it being received, however this does not cover personalised or perishable goods. Your right to cancel can be exercised by email (info@merimake.co.uk) or in writing to: Merimake Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Your right to return goods to us will not apply in the following circumstances: A) For the supply of goods made to the consumer’s specifications (this includes sizing and customisation) or is clearly personalised. B) For the supply of newspapers, periodicals or magazines.